Technical Issues

All Primary Care Trusts (PCTs) and NHS provider organisations have IT departments who should understand how the system works, what the network and PC requirements are in order for the system to work at optimum performance and how to log a problem that is outside of their local responsibility. Independant sector providers should ensure that their own IT support staff are familiar with this.

If you cannot resolve your problem then you should contact your existing IT support helpdesk. They should be able to confirm if the incident relates to a local issue, e.g. PC or local network problem. If it is established that the incident is not a local issue but relates specifically to the Choose and Book application or another part of the NHS Care Records Service, then your local IT support will contact the National Service Desk on your behalf.

Each Strategic Health Authority (SHA) has access to a Technical Troubleshooter. The troubleshooter will be able to help resolve connectivity and network issues and to identify whether a problem is a local or a national issue. IT departments should know how to contact this person.

Live Sites Call

The National Choose and Book team hold a fortnightly conference call to discuss progress, key communications and general issues impacting Choose and Book. For details on how to the join this call please contact chooseandbook@nhs.net.

System performance and troubleshooting problems

More detailed technical guidance on troubleshooting problems, including materials for local IT support teams is available for users with an N3 connection.

Live system, technical issues & support

Your trust IT team or Choose and Book lead should be the first point of escalation for technical issues. In addition the Choose and Book website provides a variety of useful information on implementation. There are also a number of other contacts: