Covering lessons learned and personal experiences, these case studies look provide an insight into the implementation, benefits and use of Choose and Book across primary and secondary care.

Primary Care

• Choose and Book speeds up referral to treatment time - Since October 2010, the Physiotherapy Department at Leeds Teaching Hospitals Trust (LTHT) has been receiving referrals into its Urogynaecology service via Choose and Book and is now seeing significant benefits for themselves and their patients.
• Dr Karl Graham, Hedge End Medical Centre, Southampton (PDF, 134Kb)
  As the IT lead at his practice, Dr Graham is able to support the rest of his colleagues and promote the correct use of Choose and Book. Since using Choose and Book, the team have been able to identify significant benefits, particularly since the launch of Release 4.2 in June 2009 and the new functionalities available through the upgrade
• Improving the ability to track the progress of referrals using Choose and Book, Sunderland Teaching Primary Care Trust (PDF, 331Kb)
  Using Choose and Book has improved the quality of the referral process for both patients and clinicians in Sunderland Teaching Primary Care Trust. The Choose and Book system has improved patients' experiences by increasing their involvement in the referral process.
• Dr Ashley Liston, GP, Encompass Healthcare, Tyne & Wear (PDF, 766Kb)
  "It is possible to provide a very personal service with Choose and Book, and at the end of the day I know patients benefit from coming into the practice with a concern or problem and leaving with an appointment in their hand. This is something that will give patients a considerable degree of confidence with a good outcome, rather than having to wait with the uncertainty of when an appointment is going to arrive."
• Transforming the referral pathway for physiotherapy services, Bournemouth and Poole Primary Care Trust (PDF, 347Kb)
  This case study describes how Choose and Book has helped the Bournemouth and Poole Primary Care Trust transform their referral pathway for physiotherapy services. This resulted in an improved standard of referrals received through better quality information, and no delays in the patient pathway.

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Secondary Care

• Portsmouth Hospitals NHS Trust - Urology (PDF, 104Kb)
  
  

  The urology team at Portsmouth Hospitals NHS Trust are now realising the benefits of their clinicians using Choose and Book to review referral information and accept, redirect or reject referrals as appropriate, resulting in savings both in the patient pathway and administrative overheads. 

• Improving the patient pathway from referral to treatment in the Bassetlaw Local Health Community (PDF, 1.4Mb)
  Bassetlaw local health community has used Choose and Book to help them better respond to the needs of patients across their local health community.
• Revolutionising the referral process at Sherwood Forest Hospitals NHS Foundation Trust (PDF, 433Kb)
  This case study highlights how Choose and Book has improved the quality of electronic referral reviews for all patients and greatly reduced the length of time to deliver appropriate patient appointments at Sherwood Forest Hospitals NHS Foundation Trust.
• Improving referral processes and efficiency at Pennine Acute Hospitals NHS Trust (PDF, 668.0Kb)
  Choose and Book has helped the Pennine Local Health Community to significantly improve their referral processes and efficiencies and patient care.

Patients

A range of patient case studies are available from the Choose and Book patient pages. These case studies show a range of patient experiences and opinions. 

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